Colissimo Relay Point Display Issue in Major Cities Resolved
Temporary Colissimo Relay Point Display Issue Affecting Major Cities
On February 5, 2026, a PrestaShop user, Eolia, reported an issue with the Colissimo module affecting the display of relay points. The bug specifically impacted addresses located in major cities with arrondissements (districts). This meant that customers in these areas were unable to select a Colissimo relay point during the checkout process.
The original post on the PrestaShop forum detailed the problem:
Pour info: Il y a un souci chez Colissimo depuis hier soir pour récupérer la liste des points relais pour les adresses situées dans les grandes villes (avec arrondissements).
L'affichage des points relais pour les autres adresses fonctionnent.
Le problème a été remonté à Colissimo.
This translates to:
For information: There has been an issue with Colissimo since last night retrieving the list of relay points for addresses located in major cities (with arrondissements).
The display of relay points for other addresses is working.
The problem has been reported to Colissimo.
The user also helpfully provided an update later the same day, indicating that the issue had been resolved:
Update 16h45: le problème semble résolu à présent.
This translates to:
Update 4:45 PM: the problem seems resolved now.
Impact on PrestaShop Merchants:
This issue, although temporary, could have significantly impacted PrestaShop merchants using the Colissimo module. The inability for customers in major cities to select relay points would have disrupted the checkout process and potentially led to lost sales. It highlights the importance of reliable shipping module integrations and prompt communication from shipping providers.
Lessons Learned:
- Real-time Monitoring: Merchants should have systems in place to monitor the functionality of key modules like shipping integrations.
- Communication with Providers: Prompt communication from shipping providers like Colissimo is crucial for informing merchants about issues and their resolution.
- Alternative Shipping Options: Offering alternative shipping options can mitigate the impact of temporary issues with specific carriers.
While the thread is short and the issue was quickly resolved, it serves as a reminder of the potential disruptions that can occur in e-commerce and the importance of staying informed and prepared.